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TERMS & CONDITIONS

COFFEEGRAM.COM is owned and operated by COFFEEGRAM LTD (a United Kingdom company - 09854683).

We invite you to print out these Terms & Conditions, or we can email these to you on request. Please request the "Terms & Conditions" from our Customer Service Centre by emailing info@coffeegram.com
YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY OUR TERMS AND CONDITIONS.

We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on Product pages or on the website, which may contain inaccuracies or typographical errors. However, this provision does not affect your statutory rights and remedies.

We use all reasonable endeavours to adhere to the delivery times set. Please see the Delivery page for detailed information on delivery timescales.

These Terms & Conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. They cannot be varied except where in writing and signed by an employee, agent or Director of COFFEEGRAM.COM.

SECURITY

COFFEEGRAM.COM use the latest technology to protect your credit card information and do not release it to any outside organisation. You can place your orders using our 128 bit secure server. Any losses sustained by the transmission of personal information by email or Internet links shall be borne exclusively by you.

CREDIT CARD PAYMENT

Charges to your credit card will be shown as COFFEEGRAM.COM.

SECURE TRANSACTIONS

COFFEEGRAM.COM intends to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via email. Please periodically review our Privacy Policy for changes. If you have any questions, or would like further clarification, please contact us at info@coffeegram.com

PRIVACY

We will not rent or sell your name, address, email address, credit card information or personal information to any third party. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your email address, post and telephone number ‐ we may occasionally update you on news and special opportunities via email.

MARKETING

By subscribing to COFFEEGRAM.COM and providing COFFEEGRAM.COM with your email, postal address and telephone number, you consent to receive communication from us about our latest products and special offers. Our emails refer to the products and services we offer, which we think may be of interest to you.

OPTING OUT

Everyone has the option to opt‐out of receiving marketing communications from us. If you do not wish to receive email marketing from us then we recommend you reply to one of our emails with the word UNSUBSCRIBE.

OUT OF STOCK ITEMS

All products are subject to availability. If for any reason we determine that an item will no longer be available, we will notify you immediately by email, cancel the item from your order, and refund you in full, or you may choose an alternative product of the same value.

RETURNS

If you are not satisfied with a product that you have bought, please return it to us for a full refund. We regret, however, that we cannot refund return postage costs for non‐faulty products.

COFFEEGRAM.COM makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact COFFEEGRAM.COM within 3 days of receipt and return the package within 7 days, for a replacement to be sent. Please see the Delivery Policy page for detailed information on delivery timescales.

If your order has not arrived within these timescales, customers should contact Customer Service email us at info@coffeegram.com If your purchase from COFFEEGRAM.COM is found to be faulty, damaged or unsatisfactory, please return it to: COFFEEGRAM LTD, 9‐11 GUNNERY TERRACE, CORNWALLIS ROAD, LONDON, LND, SE18 6SW, United Kingdom for a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.

CANCELLATIONS

You may cancel your order by informing us of this by emailing us at info@coffeegram.com any time up to 14 days from receiving delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 14 days of receipt evidence of having send the goods back or within 30 days of your cancellation, whichever is the earlier.

Returned goods are to be accompanied by a note showing your name, the date of order and the invoice number, and should be forwarded to our Customer Service Representatives at:
COFFEEGRAM LTD, 9‐11 GUNNERY TERRACE, CORNWALLIS ROAD, LONDON, LND, SE18 6SW, United Kingdom

GENERAL

  • We reserve the right to alter prices to take into account forces beyond our control (e.g. currency fluctuations).
  • We will not be liable to you for any loss or damage caused by us, our employees or our agents in circumstances where:

(a) there is no breach of duty of care owed to you by us or by any of our employees or agents;

(b) such loss or damage is not a reasonably foreseeable result of any such breach;

(c) any increase in loss or damage results from breach by you of any of these terms and conditions; or

(d) such loss or damage relates to any business or non‐consumer loss or damage including, without limitation lost data, lost profits and business interruptions.

We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on product pages or on the website, which may contain technical inaccuracies or typographical errors.

We reserve the right to refuse to supply any person or company for any reason.

These Terms and Conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. To protect your own interests please read our terms and conditions carefully before accepting them. If you are uncertain as to your rights or want any explanation about our terms and conditions please write or telephone our customer service centre at the address provided.

You will become the owner of your purchases once we have received your full payment for such purchases.

COFFEEGRAM.COM is the exclusive owner of the COFFEEGRAM.COM trademark & designs and all other company names & logos are the property of their owners. No permission is given in respect of the use of any brand names, product names, trademarks or their respective owners, and such use may constitute infringement of their owner's rights.

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